Diane, it is 4:28 a.m. I have just been woken up by the most God-awful racket, which you can probably hear over the sound of my voice. Can you hear that? Up until this moment, I’ve experienced nothing at the Great Northern Hotel but the most pleasant, courteous service imaginable. However, it just goes to prove the point that once a traveler leaves his home, he loses almost 100 percent of his ability to control his environment.
